Terms of use
The rules that apply when you browse this website, request a quotation, or place an order with us. Written in plain English; the quotation and the proforma invoice that we issue for your specific order always come first if anything differs.
1. Acceptance
These terms govern your use of tonglianwire.com and its Chinese section (the “site”), operated by Dongguan Tong Lian Electric Wire & Cable Co., Ltd. By using the site you accept them. If you do not accept them, please stop using the site.
These terms do not govern the sale of goods. Each sale is governed by the quotation, the proforma invoice and the order confirmation we issue for that specific transaction, together with the delivery terms stated in them.
2. Using this website
You may browse the site, print pages and share links for your own business purposes. You may not:
- copy, mirror or republish substantial parts of the site, or use its content to train machine-learning models, without our written permission;
- scrape, crawl at a rate that burdens the server, or use automated tools to harvest contact details;
- attempt to access the password-protected administration area, probe for vulnerabilities, or interfere with the site’s normal operation;
- use the site for anything unlawful, or in a way that infringes the rights of others.
3. Product information on this site
Our catalogue, technical articles, data sheets and photographs are provided for general guidance. Cable construction, conductor stranding, insulation compound, temperature rating and approval marks vary by product and by market, and are often made to order. Colours may differ between production batches, and images are for illustration.
Nothing on this site is a binding specification. Before you design a product around our cable, or place an order, ask us for the current data sheet and confirm the construction against your drawing. Where a standard is quoted (UL, CSA, VDE, GB and so on), it describes the type we manufacture under that standard, not a guarantee that a particular certificate covers your exact variant.
4. Quotations and orders
- Content on this site is an invitation to inquire, not an offer to sell.
- A quotation is valid for 30 days from its date unless it states otherwise, and is subject to copper price movement, minimum order quantity and tooling availability.
- A contract is formed only when we issue a written order confirmation or proforma invoice and you accept it in writing (including by paying the deposit).
- Drawings, samples and pre-production approvals are part of the contract. Once you approve a drawing or sample, that approval defines what we will produce.
- We may decline an order where the specification is unclear, where the quantity is below our minimum, or where fulfilling it would breach export control, sanctions or product-safety law.
5. Prices, payment and delivery
- Prices are quoted in the currency stated in the quotation and, unless stated otherwise, exclude freight, insurance, duties and taxes.
- Payment terms are those in the proforma invoice. Production starts when the deposit clears.
- Delivery terms follow Incoterms as stated in the order confirmation. Risk passes as provided by that Incoterm; lead times are estimates made in good faith and are extended by delays outside our reasonable control.
- Quantities may vary by up to ±10% on cable drums and made-to-order lengths, and are invoiced as delivered.
6. Intellectual property
The site, its text, photographs, drawings and layout are owned by us or licensed to us. TONGLIAN, LUCKY TL and our logo are our trademarks, registered in the markets stated on the site. You may not use them without our written consent, and you may not register a confusingly similar mark.
Drawings, tooling and specifications that you send us remain yours. You grant us the right to use them only to quote, manufacture and deliver what you ordered. We will not show your drawings to other customers.
7. Third-party links
The site links to external services, for example a map to help you find our factory. We do not control those services and are not responsible for their content or their privacy practices.
8. Warranty and claims
Goods are warranted against defects in material and workmanship for 12 months from delivery, when stored and installed as instructed. The remedy is repair, replacement or credit at our option. The warranty does not cover damage from incorrect installation, over-current, over-temperature, mechanical abuse, or use outside the ratings on the data sheet.
Tell us about a suspected defect within 30 days of discovering it, and keep the affected drum, batch code and a sample. We will investigate, and where the claim is justified we will cover reasonable freight on the replacement.
9. Limitation of liability
The site is provided “as is”. We work to keep it accurate and available, but we do not warrant that it will be uninterrupted, error-free, or that every figure on it is current at the moment you read it.
To the extent the law allows, our total liability arising out of or in connection with an order will not exceed the invoice value of that order, and we are not liable for loss of profit, loss of production, loss of contracts or any indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.
10. Privacy
How we handle personal data — including the data we receive through our Amazon Selling Partner API integration — is set out in our Privacy policy, which forms part of these terms.
11. Governing law and disputes
These terms and any contract formed under them are governed by the laws of the People’s Republic of China. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We will try to resolve any dispute by discussion first: write to us and we will answer within 15 business days. If that fails, the dispute is submitted to the competent people’s court in Dongguan, Guangdong Province, China. If your order confirmation names arbitration instead, that arbitration clause prevails and the seat is Shenzhen or Hong Kong as stated there.
12. Changes to these terms
We may update these terms as the site or our products change. The version in force is the one published on this page on the date you use the site. Terms that applied to an order you have already placed do not change retroactively.
13. Contact
- Company: Dongguan Tong Lian Electric Wire & Cable Co., Ltd.
- Address: No. 3, Huai De DaKeng Middle Road, Humen Town, Dongguan City, Guangdong Province, China 523926
- Email: TongLianwire@outlook.com
- Telephone: +86 769 8226 2323